Cooper   Research   Technology   Ltd.   (“Cooper   Research   Technology”, “we”,   “our”,   or   “us”)   is   committed   to   protecting   your   privacy   and ensuring   that   your   personal   information   is   handled   in   a   safe   and responsible manner. This   Privacy   Policy   applies   to   the   Site   and   to   all   products   and   services offered by Cooper Research Technology. 1. Information We Collect Personal Identification Information We   may   collect   personal   information   from   Users   in   a   variety   of   ways, including when they: • Visit the Site • Register on the Site • Request a quote or callback • Fill out a form • Engage with other Site features or services Personal information may include: • Name • Company name • Email address • Mailing address • Phone number • Any additional information voluntarily submitted Users   may   visit   the   Site   anonymously.   We   collect   personal   information only    when    Users    voluntarily    provide    it.    Refusal    to    provide    certain information may limit access to specific features or services. Non-Personal    Identification    Information    (Including    Analytics    & Performance Data) We    may    collect    non-personal    identification    information    whenever Users   interact   with   our   Site.   This   includes   technical   and   usage   data that   helps   us   analyse   Site   performance   and   improve   user   experience. Such information may include: • Browser type and version • Operating system and device type • Internet service provider • IP address (anonymised where required) • Pages visited, time spent on pages, and navigation paths • Technical     details     about     the     User’s     connection,     such     as timestamps, session duration, and referring websites • General location information (e.g., country or region) • Performance     metrics     such     as     load     times,     error     logs,     and interaction data This    information    is    collected    primarily    through    analytics    tools,    and similar   technologies.   It   does   not   personally   identify   individual   Users but   helps   us   understand   how   the   Site   is   used   and   how   we   can   improve its functionality and performance. 2. How We Use Your Information We may collect and use Users’ information for the following purposes: • To    improve    customer    service,    Information    helps    us    respond efficiently to enquiries and support needs. • To   personalise   user   experience,   We   may   use   aggregated   data   to understand how Users interact with our Site and services. • To   improve   our   Site,   Feedback   helps   us   enhance   our   products and services. • To   process   orders   or   quotations,   We   use   personal   information only    as    needed    to    fulfil    service    requests.    Information    is    not shared    with    third    parties    except    as    required    to    provide    the service. • To    send    periodic    emails,    Including    updates    about    quotations, orders,     company     news,     product     updates,     or     responses     to enquiries. Users may unsubscribe at any time. 3. Our Legal Basis for Processing (UK GDPR) Under    the    UK    General    Data    Protection    Regulation    (UK    GDPR),    we process personal data using one or more of the following legal bases: • Consent:   When   Users   give   explicit   permission   (e.g.enquiry   forms, assistance requests). • Contract:    When    processing    is    necessary    to    fulfil    a    quotation, order, or service agreement. • Legitimate   interests:   For   improving   our   services,   analysing   Site usage,   and   communicating   with   Users   about   relevant   products, provided such interests are not overridden by Users’ rights. • Legal   obligation:   When   processing   is   required   to   comply   with applicable laws. 4. Your Rights Under UK GDPR Users have the following rights regarding their personal data: • Right to access – request a copy of your personal data • Right to rectification – correct inaccurate or incomplete data • Right   to   erasure   –   request   deletion   of   your   data   (subject   to   legal obligations) • Right to restrict processing • Right to data portability • Right to object to certain processing activities • Right to withdraw consent at any time (e.g., marketing emails) To exercise any of these rights, contact us at: info@cooper.co.uk 5. Data Retention We   retain   personal   data   only   for   as   long   as   necessary   to   fulfil   the purposes outlined in this policy, including: • Legal, accounting, or reporting obligations • Maintaining accurate business records • Providing ongoing support or warranty services Specific    retention    periods    may    vary    depending    on    data    type    and purpose. 6. Data Protection and Security We    adopt    appropriate    technical    and    organisational    measures    to protect personal data from: • Unauthorised access • Alteration • Disclosure • Loss or destruction However,   no   data   transmission   over   the   Internet   is   100%   secure,   and Users acknowledge this risk. 7. Sharing Your Information We do not sell, trade, or rent Users’ personal information. We may share information with: • Trusted   third-party   service   providers   (e.g.,   email   delivery   tools, survey    tools)    strictly    for    limited    purposes    such    as    sending newsletters or surveys. • Business partners or affiliates in aggregated, non-personal form. All   third   parties   are   required   to   protect   your   data   and   use   it   only   for the agreed purposes. 8. International Data Transfers If    we    transfer    personal    data    outside    the    UK    or    EEA,    we    ensure appropriate safeguards are in place, such as: • UK adequacy regulations • Standard Contractual Clauses • Other lawful mechanisms 9. Changes to This Privacy Policy Cooper   Research   Technology   may   update   this   Privacy   Policy   at   any time.     Users     are     encouraged     to     review     the     policy     periodically. Continued   use   of   the   Site   after   updates   constitutes   acceptance   of   the changes. 10. Contacting Us If   you   have   questions   about   this   Privacy   Policy   or   your   personal   data, please contact us: Cooper Research Technology Ltd Unit C, Albert Court Peasehill Road Ripley, Derbyshire DE5 3AQ United Kingdom Tel. +44 (0)1773 512 174 Email. sales@cooper.co.uk Web. www.cooper.co.uk