Cooper    Research    Technology    offers    a    convenient    and cost-effective    remote    support    solution,    enabling    our engineers   to   diagnose   and   resolve   a   wide   range   of   issues directly      on      your      computer      and      Cooper      testing equipment,     all     without     leaving     your     laboratory     or workplace. Simply   download   our   secure   remote   support   application   and our   team   will   take   care   of   the   rest.   When   the   session   ends, our   access   is   automatically   closed   and   cannot   be   reinstated unless   you   authorise   a   new   connection.   All   remote   sessions are   fully   encrypted,   ensuring   complete   security   of   your   data and systems at all times. Remote Support Capabilities We    can    assist    with    numerous    system    and    software- related tasks, including but not limited to: • Software troubleshooting • Installation of programs • Software patches and bug fixes • Software upgrades • Routine maintenance • Program configuration • Testing and optimisation This   is   just   a   selection   of   what   we   can   support   remotely,   and the   best   part   is   that   you   don’t   need   to   remain   at   the   system once the session has begun. We handle everything for you.

Accurate    measurement    is    the    foundation    of    scientific, industrial,   and   commercial   progress.   That’s   why,   before leaving     our     facility,     all     suitable     test     equipment     is calibrated       by       highly       qualified       engineers.       These calibrations      follow      strict      procedures      and      utilise equipment     that     is     audited     annually     by     the     United Kingdom     Accreditation     Service     (UKAS).     Through     the International      Laboratory      Accreditation      Cooperation (ILAC), UKAS accreditation is recognised worldwide. To    meet    the    requirements    of    EN13108    type    testing,    all equipment     must     be     UKAS     calibrated     and     traceable     to national   standards.   Although   Cooper   Technology   equipment is   designed   for   long-term   performance   and   precision,   natural wear    and    electronic    drift    can    occur    over    time.    This    is especially    true    in    highways    materials    laboratories,    where instruments     are     required     to     measure     extremely     small displacements—sometimes   more   precise   than   one   millionth of a metre. Cooper    Research    Technology    operates    a    UKAS-accredited calibration    laboratory    (No.    0611),    carrying    out    calibration activities     as     listed     in     our     official     UKAS     schedule     of accreditation. Why Calibration Matters • Ensures    compliance    with    internal    quality    assurance systems        and        supports        excellent        laboratory management • Confirms    that    your    equipment    continues    to    operate correctly and maintains required levels of accuracy • Strengthens     customer     trust     in     the     reliability     and precision of your testing services • Provides   national   and   global   recognition   of   your   testing standards—essential      for      access      to      international markets where accreditation is mandatory We   recommend   that   laboratory   equipment   is   calibrated   at least   once   a   year   by   our   fully   trained   engineers.   After   each calibration,   you   will   receive   a   full   update   on   your   equipment’s condition   along   with   a   traceable   calibration   certificate   where applicable.

With   Cooper   Premium   Care,   you   can   focus   on   running your    laboratory    while    we    take    care    of    the    equipment that    keeps    it    operating.    We    work    closely    with    testing organisations    to    understand    their    needs    and    deliver proactive      service      solutions      that      ensure      reliability, accuracy and compliance every day. Preventative      maintenance      is      essential      to      keep      vital equipment   running   at   peak   performance.   Our   fully   trained and    experienced    engineers    carry    out    all    servicing    using genuine     OEM     parts,     reducing     risk     and     protecting     your investment for years to come. Premium   Care   offers   a   customer-focused   maintenance   plan that    minimises    downtime,    reduces    unforeseen    costs    and guarantees   a   rapid   response   whenever   support   is   required. We    can    service    and    calibrate    all    your    testing    equipment, regardless    of    manufacturer,    and    arrange    UKAS    calibration where applicable. Let   Cooper   handle   your   service,   calibration   and   maintenance, so you gain total confidence and peace of mind. Premium Care Benefits: • All   servicing   completed   by   expert   engineers   trained   in materials testing equipment • Greatly    reduced    risk    of    unexpected    breakdowns    and maintenance costs • Significant reduction in operational downtime • Annual      preventative      service      scheduled      at      your convenience • Breakdown cover with warranty on parts and labour • Early   identification   of   potential   issues   before   they   affect performance • Protection of your long-term investment • Free remote technical support included • Effective       and       structured       maintenance       regimes implemented • Increased equipment lifespan and higher residual value • Only OEM parts used to maintain full performance • 10% discount on spare parts • Guaranteed rapid response with priority service • Less administration and easier budget planning

Every   Cooper   Research   Technology   product   comes   with   a 12-month    warranty    as    standard,    giving    you    complete confidence in both performance and reliability. Warranty Coverage Unless    otherwise    specified    for    particular    products    or categories, the following terms apply: Cooper   Research   Technology   warrants   all   equipment   to   be free    from    defects    in    materials    and    workmanship    under normal   and   recommended   use   for   a   period   of   12   months from the delivery date. Where   a   warranty   claim   is   being   made,   equipment   must   be returned   to   Cooper   prepaid   by   the   customer   and   suitably packaged     to     prevent     damage     during     transport.     A     full description    of    the    issue    or    fault    should    be    included,    and written   authorisation   must   be   obtained   from   Cooper   before returning any products. This     warranty     replaces     all     other     expressed     or     implied warranties   and   excludes   liability   for   damages   resulting   from improper    use    or    misuse.    Any    unauthorised    disassembly, modification,   repair   or   use   of   non-Cooper   parts   will   void   this warranty. Warranty Exclusions Cooper   Research   Technology   cannot   be   held   responsible under warranty if: • Goods   have   not   been   paid   for   in   full   within   the   agreed terms • Products   have   been   improperly   installed,   operated   or maintained • Equipment    has    been    altered    or    modified,    affecting performance, durability or intended purpose The   extent   of   Cooper’s   liability   under   this   warranty   is   limited to   repair   or   replacement   of   defective   parts   and   correction   of faulty workmanship. Software Warranty Software   supplied   by   Cooper   is   guaranteed   to   operate   on   the specified operating systems at the time of purchase. Beyond   this,   software   functionality,   completeness,   accuracy and   timeliness   are   not   guaranteed.   Purchase   grants   a   licence for     use     on     one     system     only.     Copying,     reproducing     or transmitting the software in any form is strictly prohibited.