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Remote Support

An easy access, cost effective remote service support program that allows us to fix many issues on your computer & testing equipment, from the comfort of your laboratory or business.

Premium Care

We can service & calibrate all your testing equipment regardless of your manufacturer. We will arrange calibration, UKAS – where appropriate for all your equipment. 

Calibration Service

To have the confidence that your test equipment continues to function correctly and to ensure that it maintains the required level of measurement accuracy you would expect.

Warranty

We have got you covered. Provided no special terms are agreed upon for individual categories or items, Cooper Technology’s  standard Warranty applies as standard on all equipment

Remote Support Service

Cooper Technology provides an easy access, cost effective remote service support program that allows us to fix many issues on your computer, and cooper testing equipment, from the comfort of your laboratory or business. All you need to do is download our custom remote support program and we will do the rest. Once work is complete, we are unable to access your computer again until you initiate the connection. All connections from our office to your system are encrypted so you can rest easily knowing that your information is completely safe.

We can fix a large range of problems remotely including, but not limited to:

  • Software problems
  • Installation of programs
  • Software patches
  • Software upgradation
  • Maintenance
  • Program configuration
  • Tests and optimisation

This is just a small list of what can be accomplished remotely and, best of all, you don’t even have to be at the system once you run the program.

By downloading this file & utilising the remote support tool, you are agreeing to our Terms & Conditions & Privacy Policy.

Calibration Service

I often say that if you can measure what you are speaking about and express it in numbers you know something about it; but when you cannot express it in numbers your knowledge is a meagre and unsatisfactory kind; it may be the beginning of knowledge but you have scarcely, in your thoughts, advanced to the stage of science, whatever the matter may be.

(William Thomson 1824-1907)

This famous quote emphasises the importance that measurement has in science, industry and commerce. Prior to dispatch, where appropriate, each piece of our test equipment is calibrated by qualified engineers using procedures and equipment which are scrutinised annually by the United Kingdom Accreditation Service (UKAS). The International Laboratory Cooperation (ILAC) links UKAS with accreditation bodies worldwide. All equipment needs to be UKAS calibrated and traceable to national standards in order to satisfy typed testing as described in the EN13108. Although equipment from Cooper Technology normally continues to perform correctly and produce accurate results for many years, over time and through application there could be some component wear and the output from electronic components may drift. A highways material laboratory is not an ideal environment for instruments that must, in some cases, measure displacements within accuracies in excess of one millionth of a metre.

The Benefits of Calibration

  • To comply with your internal quality assurance policy and to demonstrate a disciplined commitment to sound laboratory management.
  • To have the confidence that your test equipment continues to function correctly and to ensure that it maintains the required level of measurement accuracy you would expect.
  • To enhance your customers’ confidence in a reliable and accurate testing service.
  • To gain national and international recognition of your testing and to help you to access foreign markets where laboratory accreditation is compulsory.

Cooper Technology recommend that in general, laboratory equipment should be checked at least annually by one of our fully trained engineers. On completion of the calibration – our engineer will provide a full update on the condition of the equipment, together with a traceable calibration certificate where applicable.

Premium Care

Let Cooper takeover your service, calibration and maintenance worries.

Cooper Technology’s business philosophy is to work closely with individual testing organisations to explore their needs and to find solutions to the challenges they face. Preventative maintenance is essential to ensure that key equipment operates day after day. It is imperative that this should be carried out by trained, experienced engineers and that OEM parts are used. Our customers stress that quality service and rapid response are essential factors considered when purchasing testing equipment. Cooper Premium Care has been developed as a customer-focused solution to mitigate the effect of factors that may adversely affect your operation, giving you total peace of mind. Cooper Technology can service and calibrate all your testing equipment regardless of your manufacturer. We will arrange calibration, UKAS – where appropriate for all your equipment.  Let Cooper takeover your service, calibration and maintenance worries.

All work is undertaken by trained engineers skilled in the installation, maintenance and repair of materials testing equipment

Risk of unforeseen maintenance costs greatly reduced

Reduction of downtime 

Annual preventative service planned at your convenience 

Breakdown cover. All work is covered under warranty (parts and labour)

Early warning of potential problems 

Protection of your investment 

Free remote technical support 

Implementation of effective maintenance regimes

Increased equipment life and residual values 

Only OEM parts used 

10% Discount on parts

Rapid response guaranteed with priority service

Reduced administration time and hassle

Facilitation of budgeting and record keeping

Warranty

We have got you covered with 12 Month Warranty as standard on all equipment

Learn more

Warranty Information

Provided no special terms are agreed upon for individual categories or items, the following conditions apply: The Seller warrants all Cooper products to be free from defects in material and workmanship. All such products are warranted under normal use and service. The period of warranty is 12 months from delivery date. When returning items under warranty, said equipment should be returned to the Seller prepaid. It should be suitably packed by the Buyer to prevent damage in transit. Full details relative to the claim or malfunction shall accompany the shipment. Written express authority from the Seller shall be obtained before the goods are returned for repair under warranty. This warrant is in lieu of all warranties expressed or implied, and of all obligations or liabilities on the part of the Seller for damages following the use or misuse of items supplied. Any unauthorised disassembly or attempt at repair or use of non-Cooper parts shall void this warranty. The Seller shall not be responsible under warranty if:

  1. the Buyer shall not have paid all the invoices for goods and services supplied by the Seller within the agreed time.
  2. the Goods have been improperly maintained, installed or operated.
  3. the Goods have been altered or modified so as to adversely affect the operation or use or durability or so as to change their intended use.

Software

The Seller’s liability under warranty contained in this clause is limited to the repair or replacement of defective goods and making good defective workmanship. Special conditions apply for software. The Seller guarantees that software can be operated under the computer operating systems as specified by the Seller. Subject to the previous statement, the Seller grants no warranty for functionality, completeness, accuracy or timeliness. The purchase of software provides the right to use on one system only. The system may not be reproduced, copied or transmitted in any way whatsoever.

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